Better Skin And Hair Start With Better Water
Filtered Lab transforms your shower by reducing chlorine and contaminants that cause dryness, irritation, and frizz - so your skin and hair can thrive
Frequently Asked Questions
What inspires the Filtered Lab brand?
Filtered Lab is inspired by the idea that small, well-designed upgrades can elevate how you feel every day. Our brand blends modern aesthetics with practical purpose to support more comfortable, mindful routines.
What makes Filtered Lab different?
Filtered Lab focuses on clarity, quality, and simplicity. We prioritise thoughtful design, ease of use, and long-term value, creating a brand people can trust as part of their everyday routine.
Where are you located?
Our head office is located in Sydney Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Filteredlab@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Filtered Lab, our mission is to support healthier, more comfortable everyday living. We create thoughtfully designed wellness solutions that help health-conscious women in Australia feel confident, cared for, and empowered through simple, effective self-care rituals.
Fast, Free & Secure Shipping Australia Wide
We believe everyday self-care shouldn’t have to wait. That’s why we offer free shipping across Australia. Every order is packed with care and delivered straight to your door, so you can start enjoying a more comfortable daily routine, sooner.